Our vegan boots are meticulously crafted in Portugal and Italy, where we collaborate with factories handpicked for their ethical and environmental standards and production quality. These facilities follow strict European Union employment and health & safety regulations, ensuring fair labour practices and top-quality craftsmanship. By sourcing premium vegan materials and working with skilled artisans, we ensure that our boots not only align with our ethics but also deliver exceptional comfort and durability.

As standard all our vegan boots are water-resistant. This means they are Ok for extended periods of time in light rain, splashes, shallow puddles, wet grass, light snow and slush. We also provide several waterproof vegan boots, these are Ok for deep snow, deep slush, deep puddles, running water, and extended periods of heavy rain. Our waterproof vegan boots always have the word Waterproof in their title. They include waterproof vegan Chelsea Boots and waterproof vegan Hiking Boots.

We provide several insulated vegan boots. Our insulated vegan boots always have the word Insulatyed in their title. We use vegan insulating materials like Primaloft insulation made from 90% recycled content and 100% recycled vegan shearling. You can wear our vegan insulated boots down to freezing temperatures with warm cosy feet. Combine the insulation with waterproof protection for the ultimate vegan winter boot.

Yes, we offer a guarantee for our vegan boots. We stand behind the quality of our products and are committed to ensuring your satisfaction. If you encounter any issues with your vegan boots due to manufacturing defects or they are not performing as you expect, we offer a comprehensive warranty that covers repairs, replacements, or refunds.

If you experience any problems with your vegan boots, please contact our customer service team with your order details. We’ll be happy to assist you with a resolution, whether it involves replacing the item, arranging a repair, or processing a refund. Your satisfaction is our priority, and we aim to provide exceptional customer service throughout your experience with Will’s Vegan Shoes.

The longevity of our vegan boots depends on various factors, including usage, care, and maintenance. Generally, our vegan boots are designed to be durable and offer long-lasting performance. With proper care, many customers find that their Will’s vegan boots can last several years, maintaining both their appearance and functionality. We have been very happy to meet many customers at vegan shows who have been wearing their Will’s vegan boots for +5 years.

Here are a few tips to extend the life of your vegan boots:

1. Regular Cleaning: Keep your boots clean by wiping them down regularly and removing dirt or stains promptly. Follow the specific care instructions for your boot’s material.
2. Waterproofing: Apply a waterproofing spray to enhance water resistance and protect against moisture damage. Depending on usage, reapply every 2-3 months.
3. Proper Storage: Store your boots in a cool, dry place away from direct sunlight to prevent damage and discolouration. Avoid leaving them in damp or humid conditions.
4. Avoid Excessive Wear: Rotate your boots with other pairs to reduce excessive wear and tear. This helps maintain their shape and structural integrity.

By following these care guidelines, you can maximize the lifespan of your vegan boots and enjoy them for years to come. If you have any concerns or questions about the durability of your specific pair, please contact our customer service team for personalized assistance.

Yes, sure we do! Here are some effective tips:

1. Cornstarch or Talcum Powder: For oily stains, sprinkle cornstarch or talcum powder on the stain. Let it sit for a few hours to absorb the oil, then brush it off with a soft brush.
2. White Vinegar: Dampen a cloth with white vinegar and gently dab the stain. Allow it to dry, then brush with a soft suede brush to restore the texture.
3. Soft Brush and Eraser: Use a soft brush to loosen the dirt, then gently rub the stain with a clean pencil eraser or a special suede eraser.
4. Steam: Hold the stained area over steam for a few seconds to loosen the fibers, then brush gently with a suede brush.

Mild Soap and Water: Mix a small amount of mild soap with water, dampen a cloth with the solution, and gently dab the stain. Avoid soaking the material. Allow to air dry and then brush to restore texture.