I was very excited when I bought these boots to finally have a good pair of vegan boots. They were great at first, comfortable to walk in and supportive. Unfortunately after about 3 months the boots started coming apart and causing foot pain. They were used primarily to walk around town and were not abused in any way.
They were cute and comfortable for a while, but if you want boots that last a while these probably aren't them.
I am really sorry to hear about this. We will always replace or refund a purchase if there is any problem or something you are not happy with.
Please can you get in touch with us so we can help you further. You should not expect this to happen with these boots, it seems there was a problem with the pair you purchased.
I love these boots! I was looking for a basic pair of combat boots that could be dressed up or down to replace an old pair of docs and was so happy to find the work boots from Will's Vegan Store. They go with everything and even though they're understated and not at all flashy, I get compliments on them every time I wear them. I'm deducting one star only because, although fine for strolling or short walks of a mile, they're not the most comfortable boots if I'm going to be walking all day (although this is easily fixed by adding inserts).
I liked these right away! And I was so pleased to find vegan boots that aren't styled for super-hippies! (not that there's anything wrong with that). I went with these because of their treads - they seemed like a good bet for grip on slippery days. I got them in early fall, and then accidentally wore them every day, straight through the winter and spring. I live in Canada, so there's a fair bit of snow and wetness. They survived getting soaked through over and over, and provided some grip on the ice, and when they dried out they still looked totally fine - no salt or water stains. After punishing them so much, the only thing that's gone wrong is inside the curve of the heels, a hard part has popped out of the inner lining, which rubs against my heel - but I'm sure that can be fixed, and otherwise, they're faaaaaaaantastic.
I love these boots for walking my dogs at the park in the fall and winter. With thick socks they keep my feet warm even in the snow. Even after wearing them every day for two seasons, they look brand new. They look best with my skinny jeans since they have a slim profile and pointy toe. The tread is deep, so they do collect mud, grass, rocks.