Shipping to the USA is FREE with no extra duties or taxes to pay—we take care of everything. All orders ship from our UK warehouse in Essex and usually ship within 48 hours on weekdays. You'll get an email with tracking when your order ships. Like everything we make and do, deliveries are certified carbon-neutral. For more info, visit our Delivery & Returns page.

Yes! We provide 365 days of free returns and exchanges to the USA. Our service is paper-free—you don't need a returns form, and for most locations, you won't need a printer. You can exchange as often as you need. Start your return at wills-vegan-store.myreturnsportal.com/search-order. For more info, visit our Delivery & Returns page.

Don't worry—all our deliveries and returns are fully insured. If there's any problem, we'll always replace or refund. We never leave a customer unhappy, so just let us know and we'll sort everything out for you.

Yes, if you're not happy with your purchase at any point, we will always refund, replace, or try to repair it. We stand behind everything we make and always look after our customers. Your satisfaction is our priority.

No! For USA, Canada, Australia, and New Zealand, there are no extra duties or taxes charged on delivery. We take care of everything—all costs are covered, and there are absolutely no extra charges when your order arrives.

We've been a vegan company since we launched in 2012. Everything we make—from the uppers and linings to the glue—uses only vegan materials. We don't use any animal-derived materials anywhere in our products. You can trust that every item in our store is 100% vegan. We are also PETA-approved.

Our vegan shoes are made with Italian bio-based vegan leather containing 62–66% plant-origin renewable materials. Produced in Italy using modern water-based, non-solvent processes, it combines a viscose backing with a next-generation bio-based polyurethane surface. All plant-origin inputs come from non-food, non-GMO sources. This delivers the same durability and feel as traditional PU leather while reducing reliance on fossil materials. We also use natural materials like organic cotton, Tencel™, and recycled components including recycled rubber, polyester, and nylon throughout our footwear. We're constantly working to reduce synthetic materials and increase biodegradable and natural alternatives wherever possible.

Wearing traditional footwear and clothing made from animal leather is a cruel practice that treats living beings as mere commodities. The process involves brutal killing and skinning, reducing an animal's life to a fashion statement. We have no moral right to strip an animal of its skin for our wardrobe when alternatives exist. In traditional footwear, animal-derived materials appear in the upper (cowhide, sheepskin), lining, soles, insoles, and even the glues (made from casein or collagen from bones and tendons). By choosing cruelty-free products, you reject this barbaric practice and stand against the needless suffering and exploitation of animals for the sake of vanity.

There's always a story behind a low price. We produce everything in Italy and Portugal under strict EU employment laws, which means our workers have protected rights covering fair wages, working hours, health and safety, and anti-discrimination. We also invest in quality construction (like our Goodyear welt shoes that can be resoled for years of wear), sustainable materials, and operating a certified carbon-neutral supply chain with plastic-free packaging. You're paying for ethical production and products built to last.

All our vegan shoes, clothing, and accessories are ethically made in Italy and Portugal under European Union employment, discrimination, and health & safety law. Our workers are protected with rights covering fair pay, safe conditions, and proper working hours. We don't believe in protecting animals whilst harming humans.

Vegan Leather Uppers:

• Clean: Use warm soapy water with a cloth or brush on both uppers and outsoles. Dry thoroughly with a towel.
• Polish: Apply synthetic polish to restore shine and color. For burnished effects, reapply a darker polish or visit a cobbler.
• Waterproofing: Optionally treat with waterproofing spray every 2-3 months, depending on use.
• Avoid Dampness: Never let your footwear stay damp. Dry thoroughly before wearing again and use a deodoriser if needed. Extreme cases may require washing the insides with warm soapy water, followed by thorough drying.

Vegan Suede Uppers:

• Brush: After drying, use a suede brush to restore texture.
• Clean: For stubborn stains, use warm soapy water with a cloth or brush, then towel dry.
• Waterproofing: Apply waterproofing spray every 2-3 months, depending on use.
• Avoid Dampness: Follow the same drying and deodorising steps as vegan leather.

Goodyear Welt Footwear:

• Regular Cleaning: Clean vegan leather with a damp cloth or sponge and warm soapy water. Avoid soaking. Use a brush or damp cloth for rubber outsoles.
• Dry Properly: Let shoes air dry naturally away from direct heat. Stuff with shoe trees or crumpled paper to maintain shape.
• Polish and Shine: Apply synthetic polish to restore shine, then buff with a soft cloth.
• Storage: Keep in a cool, dry place away from direct sunlight. Use dust bags or shoe boxes. Maintain shape with shoe trees.
• Resoling: Solid rubber outsoles can be replaced by a cobbler when worn down—regularly check their condition.

General Tips:

• Our vegan footwear withstands water, mud, road salt, and snow without damage.
• Avoid direct heat when drying—use natural air drying or low-heat settings.
• With proper care, customers regularly wear their Will's shoes for 5+ years.

Your purchase should last you for years—if it doesn't, let us know and we'll put it right. When it does reach end of use, we recommend donating to a charity shop, having them repaired at a cobbler (especially our Goodyear welt styles which can be easily resoled), or searching online for a local recycling centre.

Yes! We deliver worldwide. To get the best experience with local currency, language, and accurate delivery costs for your region, please visit the store that serves your location:

🇬🇧 UK Store – wills-vegan-shoes.com

For deliveries to the UK

🇺🇸 US Store – wills-vegan-store.com

For deliveries to USA, Canada, Australia, New Zealand, and rest of world

🇪🇺 EU Store – vegan-store.eu

For deliveries across Europe (in English)

🇩🇪 DE Store – wills-vegan-shop.de

For deliveries across Europe (in German)

You can switch between stores at any time here: Change Store

Delivery costs and estimated delivery times are shown on each product page and at checkout for your selected region.